Senior Account Manager

Use your skills to change the world!  

Position details

Job Title: Senior Account Manager x 2
Job Type: Full-time, 5 day week role
Location: Remote + WFH

JOIN YOUR TRIBE – You can help create communication and fundraising campaigns for leading Australian and New Zealand charities at an independent agency in Sydney.

CBD, Inner West & Eastern Suburbs

  • Help great causes by developing distinctive fundraising campaigns that deliver results.
  • Support our full service agency by managing a wide variety of projects spanning branding, advertising, digital and direct marketing.
  • Work within an agile team of dedicated account services professionals. Work alongside digital, creative and strategy teams in an agency of 38 people.
  • Flexible place of work offered, with coworking budgets for connectedness and getting away from your home.

“Advertising is too valuable an instrument to waste on commercial products… it justifies itself when it is used for social purposes.” Howard Luck Gossage

We build communities of people who believe that they can make the world better. Our communications and strategies offer people the opportunity to support causes, build their belief, and ensure they can take action easily.

We invite you to use your skills and experience for multiple organisations working in areas such as medical research, overseas development, and mental health.

What is on offer: 

  • Work with leading charities that have chosen to work with a specialist, independent agency.
  • Don’t get boxed in – work across branding advertising, direct marketing, and digital marketing.
  • Follow your passion for communications as part of a purpose-driven team of professionals.
  • Flexible working, with coworking budgets for connectedness and getting away from your home.
  • Extra day’s leave for your birthdays when it falls on a working day.
  • A set personal development budget to enable you to grow your skills in the world of fundraising, plus paid access to become a Certified Fundraising Optimisation Professional (this is valued at $1800).
  • Employment Assistance Program including crisis and wellbeing counselling, financial coaching, and health advice.

Your key responsibilities: 

  • Use your experience of working on print, digital and advertising channels to help the agency team leaders to plan and schedule the resources needed to execute new campaigns.
  • Help clients to brief our agency team by identifying what is on offer, and audience insights.
  • Assist with writing creative briefs and lead the development of task briefs.
  • Create and nurture strong relationships with new and existing clients by talking about job status, next steps, and receiving their feedback on our work.
  • Create estimates/budgets, and ensure your projects are delivered to the agreed scope of work.
  • Independently lead and update the client’s projects using weekly WIP reports.
  • Remove obstacles to success by ensuring service issues are identified and resolved.
  • Check feedback has been actioned or addressed and proof creative work before it is provided to the client.
  • Create timelines, as well as scheduling and resourcing jobs with our Resource Manager, using our project management tool.

The ideal candidate will have: 

  • Experience working with or for a charity on fundraising campaigns in individual giving or community fundraising (not essential).
  • Experience running or managing digital or social campaigns, or working with digital teams such as developers, social media managers, digital strategists or digital producers to deliver digital campaigns.
  • Undergraduate or postgraduate studies in communications, marketing or equivalent and minimum four years’ related industry experience.
  • Strong communication skills and proven ability to develop client confidence in value for money.
  • Proven ability to work under pressure to deliver multiple projects with hard and tight deadlines.
  • Exemplary account service skills such as providing clarity on status of work in progress, scope setting, and expectation management using Google Suite to develop presentations, timelines, project estimates, reconciliations and reports.
  • Experience using project management tools for scheduling and booking creative resources, planning jobs and invoicing i.e. Streamtime (similar to Asana, Trello)
  • Good problem solving skills.
  • Excellent presentation skills.

To apply:

Please submit the following to [email protected]

  • Your CV.
  • A cover letter explaining why you want to work at Marlin.
  • A 400-500 word description of why you believe changing the world is your calling.

Please note that only applications with the above 3 documents will be considered.

Applications close on 6th June 2023.

Due to the high volume of applications we receive, only shortlisted candidates will be responded to after 6th June 2023.