Account Manager

Use your skills to change the world!  

Position details

Job Title: Account Manager
Job Type: Full-time, 5 day week role
Start date ASAP (early applications are encouraged!)

JOIN YOUR TEAM  – You can help create fundraising campaigns and communications for leading Australian and New Zealand charities at an independent agency in Sydney.

Working from Sydney Based Studio Office

Salary based on experience level.

  • Support our full service agency by managing the drafting and delivery of a wide variety of projects spanning digital and direct marketing.
  • Be part of a fun, compassionate and high-performing team;
  • Work with charities that are changing the world through groundbreaking medical research, mental health initiatives, animal welfare, overseas development and more;
  • Feel proud to work for a B-Corp, committed to making the world a better place.
  • Spend your working days using your skills for good, helping great charity brands.

“Advertising is too valuable an instrument to waste on commercial products… it justifies itself when it is used for social purposes.” Howard Luck Gossage

We build communities of people who believe that they can make the world better. Our communications and strategies offer people the opportunity to support causes, build their belief, and ensure they can take action easily.

We invite you to use your skills and experience for multiple organisations working in areas such as medical research, overseas development, and mental health.

What is on offer:

  • Work with leading charities that have chosen to work with a specialist, independent agency.
  • Work across direct marketing, and digital marketing.
  • Follow your passion for communications as part of a purpose-driven team of professionals.
  • Extra day’s leave for your birthdays when it falls on a working day.
  • Work alongside leading practitioners, learn from them, and advance your career in fundraising.

Your key responsibilities:

  • Use your experience of working on print, and digital channels to help the agency team leaders to plan and schedule the resources needed to execute new campaigns.
  • Help clients to brief our agency team by identifying what is on offer, and audience insights.
  • Help agency to identify new opportunities to deepen the breadth of services sold to each charity client.
  • Assist with writing creative briefs and lead the development of task briefs.
  • Create and nurture strong relationships with new and existing clients by talking about job status, next steps, and receiving their feedback on our work.
  • Create estimates/budgets, and ensure your projects are delivered and invoiced to the agreed scope of work.
  • Independently lead and update the client’s projects using weekly WIP reports.
  • Remove obstacles to success by ensuring service issues are identified and resolved.
  • Check feedback has been actioned or addressed and proof creative work before it is provided to the client.
  • Create timelines, as well as scheduling and resourcing jobs with our Resource Manager, using our project management tool.

The ideal candidate will have:

  • Experience developing communications in print and digital channels. Charity experience is a definite advantage.
  • Experience running or managing digital or social campaigns, or working with digital teams such as developers, social media managers, digital strategists or digital producers to deliver digital campaigns.
  • Undergraduate or postgraduate studies in communications, marketing or equivalent and minimum four years’ related industry experience.
  • Strong communication skills and proven ability to develop client confidence in value for money.
  • Proven ability to work under pressure to deliver multiple projects with hard and tight deadlines.
  • Exemplary account service skills such as providing clarity on status of work in progress, scope setting, and expectation management using Google Suite to develop presentations, timelines, project estimates, reconciliations and reports.
  • Experience using project management tools for scheduling and booking creative resources, planning jobs and invoicing i.e. Streamtime (similar to Asana, Trello)
  • Good problem solving skills.
  • Excellent presentation skills.

To apply

Please submit the following to [email protected]

  • Your CV.
  • A cover letter explaining why you want to work at Marlin, along with your salary expectation.
  • A 400-500 word description of why you believe changing the world is your calling.

Please note that only applications with the above 3 documents will be considered.

Applications close on 30 July 24.

Due to the high volume of applications we receive, only shortlisted candidates will be responded to after 30 July 24.