Camp Quality – Digital Strategy

Overview

Camp Quality gives kids facing cancer the chance to be kids again. Their services and programs are made specifically to help kids aged 0-13 who are dealing with their own diagnosis, or the diagnosis of someone they love, like a brother, sister, mum or dad.

They needed help to complete their strategic 5 year plan with a comprehensive list of digital activities and investments best suited for the organisation.

Problem

Camp Quality needed to put in place a digital strategy to guide the organisation’s digital investments.

Solution

Conducted an audit of the organisation and laid out a plan for the next 2-3 years of digital activities and investments.

Results

A clear digital roadmap to guide Camp Quality’s strategic 5 year plan.

The Challenge

Camp Quality needed to put in place a digital strategy to guide the organisation’s digital investments. The organisation had a strategic 5 year plan in place which was mid completed. Our strategy had to lay the foundation and framework for the organisation’s next 2-3 years of digital activity and investment.

The Solution

The Strategy

We conducted an audit of the organisation, meeting with each member of the executive leadership team including; the CEO, head of marketing and fundraising, head of events, head of IT and more. Our exploration uncovered the key issues Camp Quality struggled with, their goals and objectives, the way digital is conducted and more. Today, our strategic roadmap guides Camp Quality’s digital activities and investments.

Internal Processes and Resources

We explored Camp Quality’s internal digital resources and processes to identify areas that need to be addressed by our strategy roadmap. We found that:

• at a digital content and platform level, each department acted independently of each-other.
• there was a lack of procedure in how each department’s needs are translated online.
• one individual was largely depended on to reflect organisational needs online, leaving him overworked and struggling to manage tasks effectively.

Research

The biggest part of any audit is the research components. Understanding an organisation like Camp Quality requires significant research into the organisations people, its donor and supporter base, the people it offers its services to and more. Our research helped uncover many of the key findings that guided future digital investments.

Existing Digital Assets

Camp Quality had a range of existing digital infrastructure, both consumer facing and back-end. We reviewed this to understand what they had in place and how they use it. We ensured that the systems they had in place were right for their current and future needs and mapped out a plan for updates and new systems that need to be implemented down the track.

The Results

• Established a relevant and achievable digital strategy roadmap
• Providing the organisation with digital principles to guide their work
• Successful progressing to implementation of the phases within the strategy