Website Support Services

Stay ahead and stay protected

Let's work together

Our support improvement services make sure you stay ahead

Website security and maintenance is one of those jobs that often goes unnoticed, which is why so many organisations are under resourced to manage it. We can help you cost-effectively manage your website and stay ahead of any issues so that you’re not left vulnerable when it’s too late. We can help you keep your applications secure, stable and enhance your platform after initial go-live.

SUPPORT & MONITORING

Keeping it safe and secure

We can actively support your site or application to ensure that it remains stable and secure, giving you the peace of mind to focus on growing your organisation.

We have automated monitoring systems that ensure your site or application is up and secure, and our Sydney-based team is on-hand to provide support for any issues that may occur. We can work with you on a monthly basis to understand and enhance your web systems for larger requests and new features.

FLEXIBILITY TO SUIT EVERY BUDGET AND NEED

Use monthly hours for platform enhancements and new features

We work with our clients to allocate our development hours to areas that make the most difference. Whether you want to roll out a new feature on your platform or website or add enhancements to an existing project, we work with you to carry out a bi-weekly or monthly sprints to complete the development work.

ANALYTICS AND CRO

Conversion Rate Optimisation (CRO) is a powerful tool for improving revenue and conversion performance

We ensure our clients provide the best users experience on their digital platform as much as possible. We use data and insights to provide recommendations on how and where to optimise their platforms. Conversion Rate Optimisation (CRO) is a combination of techniques that analyse what users do on your website or application. Our team can plan, implement and run your CRO campaigns, delivering outstanding insights and changes that lead to measurable results and the best user experience possible.

HOW WE CAN HELP

Our support services are flexible enough to suit all needs

Our support services include:

  • Uptime monitoring to keep you updated with issues and downtimes
  • Security scans to ensure your platform or website is secure and up to date and not vulnerable to online attacks
  • Scheduled backups to restore files and data quickly if and when required.
  • Minor updates and compatibility reviews to ensure associated plugins are regularly updated, working and compatible with your website or web application
  • Monthly reports to keep you in the loop on the performance of your website or web application 
  • CRO
  • Platform enhancements and development work

Why Marlin?

You can count on our experience.

We’ve been supporting our clients’ digital platforms since 2012 and have built strong technical capabilities to keep their platforms secure, stable and optimised so they can grow with their organisation. Over the years, we’ve been the chosen technology partner of Children’s Hospital Foundation, Environment Victoria, System 7 and Evolve Housing to keep their digital platforms up and running as efficiently as possible.

Get in touch to discuss how we can keep your website or web application running smoothly and securely.

Let’s work together!

Say hello to Jason

I am passionate about helping organisations on their digital journeys and enabling them to drive innovation through clear strategy and best practice approaches. I would love to hear from you!

E: [email protected]
M: 0487 294 993